1 Which of the Following Is True of Service Products
Service recovery is unimportant in managing service quality. For example a car buyer now buys a comprehensive bundle of service benefits in addition to the tangible components of the car 1However there is a distinct difference between them and it is important to establish some working definitions.
Which Of The Following Is False Regarding Repetitive Processes In 2022 False Process Shop Layout
17 Which of these are true about the reason for ITIL becoming popular.
. Service products that are totally intangible. The ability to research answers. D Services can be easily separated from their providers.
The act establishes the misappropriation of trade secrets as a civil misdemeanor rather than a criminal act. Service recovery is unimportant in managing service quality. E Services are tangible product offerings whose quality can be easily measured.
Customers participate in many services. Both the customer and employee are in a store. C The plan must include strategies for reaching objectives and targets.
Neither it is provided by an independent organization. The act applies only to espionage by organizations or on behalf of. 5 Which of the following is TRUE regarding vision systems.
The campaign must win awards in order to succeed. C VA is performed before the production stage while VE deals with products already in production. The customer left a message on the companys social media page.
It is a global standard. A All costs of service companies are product costs. The ability to help customers implement solutions.
The campaign must avoid unpleasant connections with your product. Can be transported and stored. The ability to deal with customers from different backgrounds.
Unlike product quality service quality will always vary. Service products are often difficult to identify. The employee is in the store and the customer is on the phone.
The campaign can show the product in use. Packaging products and ancillary services to increase sales 2. B Service companies modify and resell products they buy from manufacturers.
Customer retention is not related to service quality. Products and services are two closely aligned concepts and in fact most products have an element of service in them. B Services are a form of product that consists of activities benefits or satisfactions offered for sale.
B The plan provides a list of the media needed in the marketing mix. The act requires criminal forfeiture of any property used or intended to be used in commission of the crime. Setting standards is not important in delivering service quality.
C Revenues of service companies are only recorded on cash receipt. The campaign should state the positives of the productservice. C Services can be stored for later use.
Which of the following is true regarding the differences between goods and services. C tight quality control. Service products have different titles.
All of the following service capabilities would be found in major CRM products except customer satisfaction management. D Service companies carry no inventories of. 6 In the mass service and service factory quadrants of the service process matrix the operations manager could focus on all of the following except.
Setting standards is not important in delivering service quality. All of the above are true. Service marketing is a customer-focused approach to selling that focuses on creating customer experiences that are valuable and satisfying.
Patents do not protect services. Which of the following is true about developing a marketing plan. Service quality is easier to define and judge than product quality.
Jointly by both 1 and 2. Compared to goods capacity management of services is more difficult to manage. Service quality is easier to define and judge than product quality.
The customer takes an active part in the service. D removing some services. Which of the following statements is true about value analysisvalue engineering VAVE.
Question 20 1 1 pts Which of the following is true of the Economic Espionage Act EEA. The customer and employee are chatting online. Demand for services is difficult to forecast.
It is Vendor Neutral. Do not involve customer participation in any way. B The objective of VAVE is to achieve equivalent or better performance at a lower cost.
Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials. E Services are tangible product offerings whose quality can be easily measured. Services cannot be stored as physical inventory.
A The purpose of VAVE is to simplify products and processes. The ability to analyze customer issues. Implementing tactics that will achieve the benefits of high volume while satisfying Delete repeated word needs for variety.
1 improvement in ______ would create the biggest improvement of operating profit for a company. All of the above are true. It can be implemented as is.
Unlike product quality service quality will always vary. The customer is the input. 18 Who is responsible for Service Relationship Management.
D Services can be easily separated from their providers. Using multiple use platforms 3. D The plan focuses on creating a positive company image through public relations.
All of the following are part of the problem-solving skillset for a customer service worker except _____. Cross-selling is the marketing of complementary products to customers. A The plan is used primarily for assessing the strengths of competitors.
Production and consumption of services occur simultaneously. Which of the following statements is true regarding managing service quality. B Services are a form of product that consists of activities benefits or satisfactions offered for sale.
The measurement of the number of customers who stop using or purchasing products or services from a. Service often requires greater labor content whereas manufacturing is more capital intensive. Service marketing is a subset of marketing that focuses on the creation delivery and management of customer relationships in order to achieve business objectives.
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